Safer Gambling Policy

Overview

For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to safer gambling and minimising harm to consumers who may be vulnerable to problem gambling.

What is Safer Gambling?

"Safer Gambling" is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.

What is Problem Gambling?

Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.

Customer Care Principles

At Zernocom we want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote safer gambling practices and provide tools to assist our customers in maintaining control of their gambling.

Safer Gambling Policy

We are committed to sharing responsibility, with Governments and communities and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:

  1. Allowing our customers to set pre-commitment or deposit limits;
  2. Allowing our customers to self-exclude (either temporarily or permanently) from betting with us;
  3. Providing Safer Gambling information and messages to our customers;
  4. Training our staff about Safer Gambling at induction and at least once each year; and
  5. Referring our customers affected by problem gambling to gambling-related support services.

We aim to achieve the following outcomes:

  1. Minimising the extent of gambling related harm to individuals and the broader community;
  2. Enabling customers to make informed decisions about their gambling practices;
  3. Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
  4. Promoting a shared understanding between individuals, communities, the gambling industry and Government of safer gambling practices; and
  5. Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

Minors

As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

Where to Get Help

You can call the Gambling Helpline on 1800 858 858 or visit:

Pre-Commitment

Zernocom provides pre-commitment limit facilities for their customers. This allows you to set a maximum deposit amount for a pre-determined period. We allow our customers to set deposit limits for 1, 7, 14, 30, or 365 day periods, or for specific days of the week.

Self-Exclusion

If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us. To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or permanent.